Customer Service

Welcome to the Frill website, (the “site”) owned and operated by Frill LLC and its affiliates (“Frill”). Except as otherwise noted herein, these terms and conditions (the “terms") govern your use of the site. Please read these terms carefully.

General Info

As stated above, these terms constitute the entire agreement between you and Frill. By entering and accessing this site, you agree to follow and to be legally bound by all posted terms. If you do not agree to these terms, you should not access or use the Frill website.

Change in Terms

Frill retains the right to change and add terms at any given time, without prior notice. When changes in the terms and conditions take place, they shall be effective immediately. You are responsible for understanding and agreeing to abide by all of the terms. You understand that by entering the site, you are bound to all terms, revisions and additions. For this reason, Frill recommends that each time you enter the site, you refer to the terms and conditions. No modifications to these terms by any party other than Frill shall be valid or enforceable against Frill unless expressly agreed to by Frill in a signed and written document authorized by an officer of Frill.

Frill also retains the right to terminate the terms, and thus terminate this agreement and/or your access and use to the site, at any time for any reason. Frill shall not be held liable for the termination of this agreement. Upon the termination of this agreement, your right to use the site shall immediately terminate, as well.


All design and contents featured on the Frill website are the sole property of Frill. This content, includes, but is not limited to text, images, photographs, graphics, logos, illustrations, descriptions, data and other material, as well as the arrangement and presentation thereof. These items maintain copyrights, trademarks, trade dress, and/or are intellectual property of Frill. This website, in its entirety, is protected by copyright and applicable trade dress. The content may contain errors, omissions, or typographical errors or may be out of date. Frill may change, delete, or update any content at any time and without prior notice. The content is provided for informational purposes only and is not binding on Frill in any way except to the extent it is specifically indicated to be so.

The site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the site, purchasing products, providing information to the site, and downloading product information for your personal review. In doing this, you shall retain intact all copyright and other proprietary notices.

Except as provided in the foregoing, Frill does not grant to you or any person any right to use, reproduce, copy, modify, transmit, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any of the content on or transmitted through the Frill website, including without limitation by transferring, downloading or otherwise copying any content onto any disk drive or other storage medium. Any use of the content, except as specifically permitted in these terms, or as otherwise expressly permitted in the content or in writing signed by Frill, is strictly prohibited.

Prices & Fees

All prices displayed on the site are quoted in U.S. Dollars. Frill may restrict delivery to addresses within the United States and Canada. Frill will add shipping and handling fees and applicable sales/use tax as necessary. Frill reserves the right to, without prior notice, discontinue or change specifications and prices on products and services offered on the site without incurring any obligation to you. Products displayed on the site are available while supplies last. The receipt by you of an order confirmation does not constitute Frill’s acceptance of an order. Prior to Frill’s acceptance of an order, verification of information may be required. Frill reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Frill, for any reason. Frill reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Frill shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Frill shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Product Info

Although Frill has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and Frill cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. Frill is not responsible for typographical errors regarding price or any other matter.


Frill publishes information on its site as a convenience to its visitors. While Frill attempts to provide accurate and timely information, Frill makes no warranties or representations whatsoever with respect to the site or any linked site or its content.

There may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the site at any time without notice. The Frill products described in the site may not be available in your region. Frill does not claim that the information in the Site is appropriate to your jurisdiction or that the products described in its site will be available for purchase in all jurisdictions. Without limiting the foregoing, all content and materials on this site are provided to users "as is," with no warranty of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law, including but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security, accuracy, course of dealing, course of performance or usage of trade. The "as is" condition of content is expressly made a condition of any transaction arising through or as a result of the Frill website. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Limitations of Liability

Under no circumstances shall Frill, its subsidiaries and affiliates, or their respective directors, officers, employees or agents, its suppliers or their respective directors, officers, employees or agents be liable to you or to any third party for any indirect, consequential, incidental, special, or punitive damages, including but not limited to lost profits and business interruption, whether in contract or in tort, including negligence, arising in any way from any product or service sold or provided on the Frill website, even if Frill is expressly advised of the possibility of such damages. In no event shall Frill’s liability exceed the price you paid for the product or service that is the subject of the claim.


You agree to defend, indemnify, and hold harmless Frill, its subsidiaries and affiliates, Frill’s vendors, and each of their affiliates and related entities and their respective directors, officers, employees, and agents from and against all claims, losses, damages, liabilities, and costs (including but not limited to reasonable attorneys' fees and court costs), arising out of or relating to (i) your violation of these terms, (ii) any allegation that any information on material submitted by you violates any intellectual property rights of any third party, or (iii) any activity related to your account.


Any dispute relating in any way to these terms, your visit to the site, or to any purchase, return or other transaction with Frill shall be submitted to confidential arbitration in Raleigh, North Carolina. However, if you have in any manner violated or threatened to violate any Frill Intellectual Property right, we may seek injunctive or other appropriate relief in any state or federal court in the state of North Carolina. You consent to exclusive jurisdiction and venue in these courts. Any arbitration under this agreement and these terms shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.


You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of the Frill website and your purchase of items from Frill (if applicable) on the Frill site.

This agreement is governed by and construed in accordance with the laws of the state of North Carolina, U.S.A., Without regards to conflicts of laws principles. You agree to submit to the exclusive jurisdiction of any state or federal court located in the county of Wake of New York, U.S.A., And waive any jurisdictional, venue or inconvenient forum objections to such courts.

Shipping Info

Thank you for choosing Frill! In an effort to make sure your products are received as quickly as possible, our shipping carriers often vary by order. No matter which carrier we choose, though, you shipping rates will always be reliable! For a general break down of shipping timelines and prices, please see below.

We ship internationally!


All orders placed with the “Boutique” division of Frill will be shipped out within 24 hours. Frill ships Monday – Friday, so all orders placed on the weekend will be send out first thing on Monday morning.

Bridal Collection

All orders placed in the “Bridal” division of Frill will be shipped out within 12 weeks. (These pieces are made to order, so they take longer to ship. The buyer will be notified upon shipment.) There is a flat rate of $12 for all bridal orders.

Sorority Collection

All orders placed in the “Sorority” division of Frill will be shipped out according to each accounts needs. Made-to-order pieces will typically be shipped out 4 months following the finalization of the given account’s contract. Bulk orders of “Boutique Faves by Frill” will be shipped within 1 month following the order’s completion. Sorority orders are shipped out for a flat rate of $50. (These shipments include individualized packaging and labeling.)

International Shipments

Currently, the only country outside of the USA that Frill ships to is Canada. Customers are required to pay any duties or taxes upon arrival of the order into the country. If the goods are refused, the purchaser is still responsible for the shipping fees incurred. The shipping rate for Canada is $25. Please contact Frill for any international shipping questions.

Returns & Exchanges

At Frill, we are not satisfied unless you are satisfied! We want every customer to love his or her order! For this reason, we will gladly accept any returns or exchanges for the majority of our pieces. Please see below for a full outline of return and exchange policies.


All full-priced items purchased from our “Shop” division, may be returned or exchanged within 15 days following delivery, as long as the item has not been worn, washed or altered. All sale items are final sale and are not eligible for refund, return or exchange.

Bridal Collection

All full-priced items purchased from our “Bridal Collection” division, may be returned for a full refund within 15 days following delivery, as long as the item has not been worn, washed or altered. Unfortunately, due to time constraints and the fact that these pieces are made-to-order, Frill often does not offer exchanges in this department. All sale items are final sale and are not eligible for refund, return or exchange.

Sorority Collection

All pieces purchased from our “Sorority Collection” are final sale only. Since these pieces are specifically chosen and designed for the given sorority and are purchased in bulk, these items are not eligible for refund, return or exchange.

Return Shipping Instructions

Please send an email to Frill LLC. to ship all returns for the address and include the reason for your shipment in the return package.


For more information regarding returns, please don’t hesitate to contact us.

Privacy Policies

Frill LLC and its affiliates (“Frill”) often collect customer information in the process of securing orders. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting any of our websites, or providing your information to us, you are accepting the practices described in this privacy policy. Learn more about our privacy policy here.

Information We Collect About You

Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, join our social networking sites. We may also collect information from you when you attend Frill affiliated events.

The Use of Your Information

Any information collected by Frill during purchases, online shopping, etc. is kept strictly confidential. This information is only used to help fulfill your customer experience and to better serve you. Information collected during Frill affiliated events such as fittings, promotional events and sponsored activities is only collected for reference purposes, in event that Frill has concerns about your order.

The only information used for marketing purposes, is that which is explicitly provided for that purpose. The only exception to this is the use of pictures by Frill for promotional exposure. Pictures taken of clients in Frill, posted on social media, are available for Frill to use and re-share. Frill is proud of its products and loves to show off special moments by reposting such images. If you wish for Frill not to use such pictures, you must contact Frill directly via email or mail and state this prior to the publishing of such images. Following the publishing of Images, Frill will not alter or remove content.

Sizing Info

Frill wants to ensure the best fit possible. For this reason, Frill has created a completely custom size chart. Please refer to this chart when placing your orders, as it varies slightly from other companies. If you are unsure about the measurements below, please refer to the instructions following the size chart.


Measure over the fullest part of your bust, with the tape measure parallel to the floor.


Measure around the narrowest part of your natural waistline. This is typically found just above your bellybutton. To easily find it, lean slightly to the side and find the crease. This should be your waistline.


Measure around the fullest part of your hip/seat.


For skirts that flare out slightly, it is normally best to base your size choice on your waist measurement. For dresses that are fitted in the bust and flare out in the skirt, it is best to base your size choice on your bust and waist measurements. For dresses that are completely fitted, it is best to base your size choice on your largest measurement. If unsure about measuring, Frill strongly recommends visiting a professional tailor, to ensure the best fit possible.

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