Our most commonly asked questions, answered!
When do I get my product? I ordered over a month ago!
All of Frill's products are made-to-order. Depending on the quantity of orders, production times may vary. Please reference each product page individually to see our current turn-around times. We know it feels like forever! But making everything to order helps us keep prices low for you! We do have inventory of our items though! If you want to receive a Frill skirt or dress within 7 business days, scroll down and look at all the pages under bridal. We have all of our inventory listed.
Frill accepts the following forms of credit card payment: Visa, MasterCard, American Express, and Discover. Your credit card will be charged at the time of purchase. Frill accepts checks for sorority orders only. This will be discussed when a sorority inquires about custom products.
Do you charge sales tax on any item?
Frill only charges sales tax for orders that are made in NC. If applicable, your sales tax will appear on the final checkout page.
Will I receive an e-mail confirmation/shipment tracking number?
You surely do! We send tracking receipts out to customers as soon as an order is shipped out. If you do not receive an email or message containing your tracking number after your order has changed from processing to shipped, please feel free to contact email@example.com to request one.
I live outside of the US, why do I need to pay a fee to receive my product?
Unfortunately, deliveries made outside of the US are often subject to Taxes and Duties that are charged by Customs. We understand that this is frustrating, but please note that our international shipping charges do not cover any custom duties and/or taxes that may apply to your package. If charged by the customs department, the customer is responsible for any charges. Frill LLC is not responsible, nor in control, of any additional taxes that may be applied. We are required, by law, to state the value of your order's contents. For more information, contact your local customs department. In some occasions, the customs process may delay delivery.
What if I don't like the color, or my item doesn't fit?
It is important to note that colors often vary slightly from the computer screen to the finished product. For this reason, Frill strongly recommends that consumers concerned with color, request a fabric swatch (Please see the “Contact Us” page for details). If the item does not fit, it may be returned to Frill for a full refund at Frill’s expense (Please see the return policy below for details). Referencing the size chart on each item page will greatly help ensure the fit of each product.
How do I know what size I am?
Please reference the size charts provided on each page. Our sizes differ slightly from other companies and our size chart was made specifically for our clients. If you are unsure about measuring yourself, Frill strongly recommends being professionally measured by a tailor.
In general, what is your return policy?
ONLINE ORDERS: Frill has a 14 day return policy. This means that any products you wish to return, must be ship back to us by the 14th day after you have received it. Product(s) can not be worn or damaged. Returns are accepted by mail. Please note: Frill will gladly issue a refund for the amount of the product, however, Frill does not refund shipping and handling charges. Frill is also not responsible for return shipping costs.
GROUP ORDERS: Frill Clothing does not accept returns or exchanges on all group orders. As such, Frill Clothing does not issue refunds of any kind for group orders.
I have damaged merchandise, can I return it?
In the unlikely event that you will receive defective merchandise from frillclothing.com, we will gladly replace your product. If you wish to completely return the product, please mail the product back to us with a note indicating the how the item is defective. If the item has been worn and damaged, we will be unable to accept the item for a return.
GROUP ORDERS: Should you receive a defective product please contact us within 14 days of receipt so we can best assist you with a solution.
Do your styles run true to size?
Frill's products run true to our size charts. Please note, though, that our size chart may vary slightly from other retailers. If you are unsure about sizing please check your measurements against our Size Guide. We do recommend for our Bridal pieces that you order a size up! You can always always always alter in but you can never alter out! Boutique item sizes may vary, please pay attention to each product's size chart.
Is it secure to enter my credit card information online?
What are cookies? Do I need to enable cookies when I'm shopping at frillclothing.com?
You should not need to enable any cookies while using our website.
We will do our best to answer any questions that you may have. If you have questions regarding a Bridal purchase or product, please email Bridal@FrillClothing.com. For questions regarding our sorority and other group orders, please email . We aim to respond to all e-mails within 1 business day.
I'm having problems with the website, what should I do?
Please email us at firstname.lastname@example.org, and we will try to fix the problem as soon as possible!
Is gift packing available?
Unfortunately we don't offer gift packaging at this time.
What is the difference between sorority and bridal pricing?
Purchases made by greek chapters average at around 90 pieces. Due to these large quantities, our policy is to give them a discounted price from our normal price, as seen on the bridal page.
Do you have a store front?
Unfortunately, at this time Frill does not have a store front.
I would like to have bridal swatches sent to me before I make my purchase, what should I do?
We love sending out swatches to our brides! We know how important it is to have to exact right color! So, if you are interested in swatches, please visit our Bridal page and click the "Fabric" tab, then click the "Swatches" tab. From there you can select a variety of products to receive swatches of!